Frequently Asked Questions

Q: How is In-Home Care paid for?

A: You may qualify for financial assistance through the Veterans Administration or state Medicaid program. Long Term Care Insurance may pay for this type of service. You may pay out of pocket. We will help you contact the VA and Medicaid program.

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Q: Is this service available to everyone?

A: In-Home Care is designed to serve seniors, disabled adults and adults recovering from an accident, surgery or disease process.

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Q: Is care short term and long term?

A: It can be both. It can be short term if your family is experiencing a crisis or if you are recovering from surgery, from an accident or from a tmeporary medical condition. It can be long term if you do not expect to improve and are wishing to remain living independently in your own home as long as possible.

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Q: What if I don't live in my own home?

A: We will provide services where you are living, for example, in your own home, a family member’s home, a hospital or in a facility such as a nursing home or assisted living.

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Q: Will you speak to my club about your services?

A: We have made presentations concerning the aging process at clubs, ladies auxiliary meetings in churches, senior centers, monthly meetings for social workers, nurses and hospice organizations, at health fairs and more. Please contact us about your specific aging concerns and we will develop a presentation to meet your needs.

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Q: What hours are you available?

A: We operate seven days per week between the hours of 8 a.m. and 6 p.m.

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Q: Are you licensed and inspected?

A: We are licensed by the state of Tennessee and are inspected twice annually – once by the State of Tennessee Department of Mental Health and Developmental Disabilities and once by the First Tennessee Area Agency on Aging and Disability. We are proud to say we have passed all inspections and will show you a copy of our survey results at your request.

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Q: Who pays for cleaning supplies and food?

A: You provide all cleaning supplies and food.

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Q: Is your staff trained?

A: Our staff members are Certified Nursing Assistants or have completed homemaker and/or personal care training. They also receive training that pertains to a family’s specific needs.

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Q: Is your staff bonded?

A: Yes

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Q: How do I know your staff is safe?

A: We hire team members who have a desire to give back to their local communities and have a special place in their hearts to care for the elderly or disabled. During the hiring process, prospective employees know they must pass national background and abuse registry checks, provide five years of continuous work history, provide personal references who have know them for a minimum of five years, pass random drug screenings, pass a yearly TB test, see one of our physicians for a physical and complete our training program.

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Q: What is the difference in Home Health and In-Home Care and what does nonmedical mean?

A: Home Health consists of nurses or therapists who may be visiting your home to provide medical care prescribed by your physician. In-Home Care offers nonmedical care such as homemaker, personal care and companionship services that Home Health cannot offer. We CAN remind you when to take medications. We CAN NOT set out your medications, CAN NOT give shots, CAN NOT perform wound care and CAN NOT administer therapies.

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Q: Will I keep the same caregiver?

A: You will be assigned your own personal caregiver who will be scheduled to make all your visits. However, you will be introduced to a back up caregiver just in case your regular caregiver has an emergency, is sick and may be contagious or is on vacation.

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Q: Will I keep a regular schedule?

A: Your care plan will state the days and times we will serve you. This schedule will be maintained unless there is hazardous weather, you need to adjust times due to medical appointments or family functions, if you or the caregiver contracts a contagious illness or you request a new day and time to accommodate your changing needs.

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